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General Delivery Details

General Delivery Details – Pay Monthly Mobile Phones

 We offer our customers next day delivery via the Royal Mail Special Delivery service for all pay monthly mobile phones:
 
Orders Placed: Order Delivered:
Monday* to Friday up to 4pm Next Day before 1pm
After 4pm Friday and all weekend Following Tuesday before 1pm

All orders that contain an additional product such as a Games Console or a Laptop will be sent next day delivery via Citylink and will arrive between 9am and 5pm.

Orders are subject to network acceptance, security clearance, stock availability and the courier. You will be advised of any expected delays as soon as possible, however we are unable to be held liable for delays resulting from the reasons given above.

If no one is available to accept delivery, the package will be returned to your local Royal Mail Sorting Office. A card will be left at your address informing you of how to collect your order.

*With the exception of bank holiday orders. For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more.

General Delivery Details – Pay-As-You-Go Mobile Phones:
We offer our customers next day delivery via City Link for all pay-as-you-go mobile phones:

Orders Placed: Order Delivered:
Monday* to Friday up to 4pm Next Day
After 4pm Friday and all weekend Following Tuesday

General Delivery Details – Accessories:
Accessories below £50 order value will be sent via Royal Mail recorded delivery, please allow up to 3 working days for delivery.


All orders placed on our website for contract mobiles – FREE All orders placed for Pay-As-You-Go mobiles - £5.99
All orders placed by telephone - £5.99

Please note:

Delivery to Northern Scotland and offshore locations may take up to 3 days.
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