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Useful Information
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Contact us - SAFFtrack Mobiles
All email enquiries will be responded to same day where possible, and in any
event within one working day.
If you have some feedback or a complaint, please complete the form below. All feedback
is dealt with personally by our Customer Service Team as quickly as possible. Fields
marked * are required.
Sometimes when you try to give feedback or even complain to a company, it feels
as though you are talking to a brick wall. But at SAFFtrack Mobiles we always welcome
your feedback, bad or good. We do realise that mistakes sometimes happen (we are
human), so if you're unhappy with something, then please make sure you let us know
first. We promise to listen properly to your feedback, respond to you, and to use
your suggestions to improve our products and services.
- Making a complaint is as easy as possible
- We treat it seriously whether it is made in person, by telephone, by letter, by
fax, or by e-mail
- We deal with it promptly, politely and, where appropriate, informally (for example,
by telephone)
- We respond in the right way - for example, with an explanation, or an apology where
we have got things wrong, or information on any action taken etc
- We learn from complaints and use them to improve our service.
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